Return Policy

Returns

We accept returns for defective products only. If you receive a product that is damaged, broken, or not functioning as intended, please contact us within 14 days of receiving your order.

Exchanges

We do not accept exchanges. If you have received a defective product, we will process a return and refund for that item.

How to Return a Defective Product

1. Contact us at lady_frog12@proton.me within 14 days of receiving your order
2. Include your order number and a description of the defect
3. Provide photos of the defective product if possible
4. We will review your request and provide return instructions if approved
5. Once we receive the returned item, we will process your refund

Refund Process

Approved returns will be refunded to your original payment method within 5-7 business days after we receive the returned item. Shipping costs for returns are the responsibility of the customer.

What We Don't Accept

• Returns for change of mind or buyer's remorse
• Returns for products that are not defective
• Returns after 14 days from delivery
• Exchanges for different products or variants
• Returns of custom or personalized items

Contact Us

If you have any questions about our return policy or need to report a defective product, please contact us at lady_frog12@proton.me.